FHN Memorial Hospital
1045 W. Stephenson St.
Freeport, IL 61032

Customer Service

or 815-599-7950

Customer Service Fax

Website: www.fhn.org
Frequently Asked Questions

What are E-Statements?

eStatements are an electronic version of your mailed statement. The electronic statement is identical to the paper statement and can be viewed, printed or saved right from your computer.


Will I still receive a paper statement?

Each patient can decide individually if they would like to continue to receive the paper statement. Opting out of paper statements can be simply done under the profile tab.


When will I receive my E-Statement?

Paper statements can take up to days using mail delivery.  With eStatements you can bypass this and receive your statements much earlier.


How will I know when my E-Statement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing. You can access your statement from any computer by logging into your mysecurebill™ account.


Can I have my E-Statement notification sent to two different locations?

Your eStatement notification can only be sent to one location, but you can access your account from any computer.


How long will my statement remain online?

You can view current and past statements and payments for 12 months.


How do I view my statements after the 12 month period?

All statements can be saved on your personal computer. Simply open up the statement and select file>save.


How do I view my monthly statements?

Once you have logged into your account, simply select the statement icon and you will be able to view your statement.


Is there a charge for E-Statements?

No, E-Statements are completely FREE!


Is my personal information secure with E-Statements?

All of your personal information is password protected and is secured with a 128-bit encryption to ensure your personal information is secure.


Can I print my E-Statement?

Any statements can be printed just as any document on your computer.


What if I change my email address?

Log in to your personal account and select profile. If at any time you need to change your address, name or contact information, all information can be updated on this tab.


Who should I contact if I don’t receive my email notification?

If any questions arise, please contact FHN Customer Service at 877-720-1555 or 815-599-7950.


How do I opt out of E-Statements?

Log into your personal account and update your profile by selecting paper statements only.


What is Adobe Reader and why do I need it?

Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.


How can I get Adobe Reader?
If you need to download and install the Adobe Acrobat (free of cost for Windows, Macintosh and UNIX), click on the following link:  Adobe Reader Download

What is the myEasyMatch Code?
The myEasyMatch code is located on the top right hand side of your paper billing statement, just under your balance summary, and is unique to your statement.

Where do I find the verification number on my credit card?
The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

When will my payment be posted to my account?
Within one to two business days of the transaction.  A receipt confirming your payment will also be emailed to you.

Is there a charge for making a payment online?
No, there is no charge for making a payment online.